Incident manager

Hiring:

Role: Incident Manager
Location: Reston, VA

EDUCATION
Bachelor's Degree or equivalent required.

MINIMUM EXPERIENCE
6+ years of related experience

REQUIRED KNOWLEDGE & SKILLS
1. Excellent communication skills (oral and written)
2. Attention to detail
3. Ability to multi-task
4. Proficiency in running incident calls with up to 150 people.
5. Proficiency with Microsoft Word, Excel and PowerPoint and presenting to senior management using data and information from these tools.
6. Amazon Web Services (AWS) Cloud Certification (above Cloud Practitioner) required
7. Information Technology Infrastructure Library (ITIL) Certification is required.
8. Experience with performance engineering of AWS Cloud applications.
9. Hands on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools.
10. Hands-on experience with ServiceNow is required.
11. Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
12. Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint.
13. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
14. Experience working with compliance, Audit, and other support organizations while participating in providing solutions in support of the business objectives.
15. Ability to present findings to management and other teams from data analysis and make recommendations, design and implement fixes or improvements from the findings
16. Proven experience with:
a. Proficient in the use of the AWS console and CLI
b. Advanced scripting and automation skills
c. Strong problem-solving abilities
d. System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)
e. Strong Structured Query Language (SQL) skills.
17. Understanding of different IT Infrastructure components such as AWS, Unix/ Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and
access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
18. Proven methodical approach to problem identification, monitoring, problem solving and resolution.
19. Aptitude to influence other technical teams on incident calls & articulate troubleshooting steps effectively.
20. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
21. Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently.

INTERESTED PLEASE SHARE YOUR RESUME TO -