Overview
On Site
USD 24.00 - 24.00 per hour
Full Time
Skills
Tier 1
Technical Support
Dashboard
SLA
Lifecycle Management
LCM
Tier 2
Communication
Real-time
Turnover
Continuous Improvement
MEAN Stack
Knowledge Base
Documentation
UI
IT Service Management
Configuration Management Database
Slack
Bridging
Version Control
Confluence
Git
Secure Shell
Remote Desktop
SNMP
Incident Management
Ansible
ServiceNow
Red Hat Linux
OCP
ITIL
Grafana
Splunk
AppDynamics
Scripting
Windows PowerShell
Bash
Python
Kubernetes
IaaS
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform
Telecommunications
Network
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Working 100% onsite in Overland Park KS
Top Skills - Must Haves
Description
Monitoring & Detection
Continuously observe health dashboards, logs, and alerts across network, server, container, and application layers.
Validate alert accuracy (noise vs. actionable).
Incident Management
Create, update, and close ServiceNow incident records.
Perform initial triage (log review, ping/trace, basic service restarts).
Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and stakeholder comms.
Follow Tier 2-authored runbooks for remediation steps.
Service Request Fulfillment
Execute routine change, lifecycle-management (LCM), and user/service requests.
Verify successful completion and update related tickets.
Escalation & Collaboration
Identify severity (P1-P4) and invoke established escalation matrix for critical issues.
Provide clear, concise hand-offs to Tier 2/SRE/engineering teams.
Communication
Send real-time outage notifications, progress updates, and post-mortem summaries.
Maintain shift logs and participate in daily turnover calls.
Continuous Improvement
Suggest alert-tuning or runbook updates to reduce noise and mean time to resolution (MTTR).
Contribute to knowledge-base articles and lessons-learned documentation.
Tools & Technologies You'll Use
Observability Platform: Home-grown UI with ServiceNow AIOps backend
ITSM: ServiceNow (Incident, Change, Problem, CMDB)
Collaboration: MS Teams, Slack, Zoom, conference bridges
Version Control / Docs: Confluence, SharePoint, Git (for runbooks)
Basic Admin Utilities: SSH, Remote Desktop, SNMP tools, syslog viewers
Skills
incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP
Additional Skills & Qualifications
Preferred / Nice-to-Have
ITIL Foundation certification.
Experience with AIOps / Observability toolsets (Prometheus, Grafana, ELK, Splunk, AppDynamics, etc.).
Basic scripting or automation familiarity (PowerShell, Bash, Python).
Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, Google Cloud Platform).
Previous support experience in a large telecom or carrier-grade network.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jul 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Top Skills - Must Haves
- incident management
- ITIL
- monitoring tools
- ServiceNow
Description
Monitoring & Detection
Continuously observe health dashboards, logs, and alerts across network, server, container, and application layers.
Validate alert accuracy (noise vs. actionable).
Incident Management
Create, update, and close ServiceNow incident records.
Perform initial triage (log review, ping/trace, basic service restarts).
Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and stakeholder comms.
Follow Tier 2-authored runbooks for remediation steps.
Service Request Fulfillment
Execute routine change, lifecycle-management (LCM), and user/service requests.
Verify successful completion and update related tickets.
Escalation & Collaboration
Identify severity (P1-P4) and invoke established escalation matrix for critical issues.
Provide clear, concise hand-offs to Tier 2/SRE/engineering teams.
Communication
Send real-time outage notifications, progress updates, and post-mortem summaries.
Maintain shift logs and participate in daily turnover calls.
Continuous Improvement
Suggest alert-tuning or runbook updates to reduce noise and mean time to resolution (MTTR).
Contribute to knowledge-base articles and lessons-learned documentation.
Tools & Technologies You'll Use
Observability Platform: Home-grown UI with ServiceNow AIOps backend
ITSM: ServiceNow (Incident, Change, Problem, CMDB)
Collaboration: MS Teams, Slack, Zoom, conference bridges
Version Control / Docs: Confluence, SharePoint, Git (for runbooks)
Basic Admin Utilities: SSH, Remote Desktop, SNMP tools, syslog viewers
Skills
incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP
Additional Skills & Qualifications
Preferred / Nice-to-Have
ITIL Foundation certification.
Experience with AIOps / Observability toolsets (Prometheus, Grafana, ELK, Splunk, AppDynamics, etc.).
Basic scripting or automation familiarity (PowerShell, Bash, Python).
Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, Google Cloud Platform).
Previous support experience in a large telecom or carrier-grade network.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jul 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.