Overview
Skills
Job Details
Hire Type: Full Time
Location: Melbourne, FL (Onsite), Seattle, WA, Upstate NY, OH, OR, IL
Required Experience: 3+ years in application support or grid operations platforms
Role Essence & ResponsibilitiesThis role is centered on providing L2/L3 application support for Distributed Energy Resource Management Systems (DERMS) and mission-critical grid operations platforms.
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Grid Operations Support (L2/L3): Provide expert application support for DERMS functions and managing distributed energy resources (solar, wind, batteries, EVs).
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System Integrity & Performance: Ensure high system stability, scalability, and performance, especially during peak load or storm conditions.
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Incident & Problem Management: Execute end-to-end incident management, problem resolution, and Root Cause Analysis (RCA) for critical system issues, adhering strictly to ITIL processes.
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Operational Collaboration: Collaborate directly with utility dispatchers, field crews, and operators to quickly resolve complex operational outages and issues.
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Release & Documentation: Support release management (testing/deployment), document knowledge articles and runbooks, and provide customer training on operational features (e.g., OMS storm response).
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Technical Familiarity: Required familiarity with SCADA, ADMS, EMS, OMS, or other modern grid management systems.
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Continuous Improvement: Drive process and tool enhancements to reduce restoration times and elevate outage communications efficiency.
 
Thanks,
Saurabh Mishra | VBeyond Corporation
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