Mainframe Incident Management / IT Operations

Overview

On Site
USD 76,000.00 - 82,000.00 per year
Contract - Independent

Skills

Incident Management
IT Operations
Marketing Intelligence
MI
Communication
Collaboration
Mainframe
JCL
Microsoft
PRTG
IBM Mainframe
Privacy
Marketing

Job Details

Location: Waterford, MI
Salary: $76,000.00 USD Annually - $82,000.00 USD Annually
Description:
Level 1 Incident Management / IT Operations Support.

Waterford, MI (100% on site, Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.)

Ongoing Contract Opportunity (no end date)

No Corp to Corp

Local Michigan based candidates only please!

Job Details

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds.

The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. Other tools utilized: What's Up Gold, Pingdom, PRTG, IBM Mainframe

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Contact:

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