Windows Desktop Microsoft 365 Specialist

Our client is a software and consulting company with long-standing client relationships and an emerging products division. Their primary expertise is in application development, data visualization, Information Technology (IT), and Their clients include large financial firms, utilities and Federal customers.

this position is a Hybrid role located in Austin Texas with 3 days a week onsite reqyuired.

Job Summary
The Windows Desktop Engineer and M365 Specialist will be responsible for managing and troubleshooting Windows 10/11 desktop environments, ensuring optimal performance and reliability across the organization.
This role requires an experienced professional who can effectively address performance issues, has a deep understanding of Office/M365, and manage Group Policy Objects (GPOs). The ideal candidate will combine technical expertise with strong communication skills and the ability to perform under pressure.

Key Responsibilities

• Design/Build/Manage/Maintain the Windows 10/11 desktop environment
• Troubleshoot and resolve complex performance issues in Windows 10/11 desktop environments
• Design/Build/Manage/Maintain the M365 application suite with cloud management
• Diagnose and remediate Office/M365 application issues, addressing system slowness and functionality problems
• Create, implement, manage, and troubleshoot Group Policy Objects (GPOs) to ensure proper configuration and security
• Manage corporate Web browser experience using Chrome Enterprise and MS Edge
• Design and develop automation solutions using PowerShell and other scripting technologies
• Provide senior-level technical support to end-users, addressing hardware and software problems efficiently
• Monitor system performance and develop proactive solutions for continuous improvement
• Document procedures, solutions, and best practices for knowledge sharing
• Stay current with the latest industry trends and technologies

Required Skills and Qualifications

• Minimum of 6 years of experience in Windows desktop engineering and support roles
• Proven expertise in troubleshooting Windows 10/11 performance issues using advanced diagnostic tools
• Comprehensive knowledge of Office/M365 applications suite and solving complex application issues
• Advanced experience with GPO creation, implementation, and troubleshooting
• Strong proficiency in PowerShell scripting for automation and management tasks
• Solid understanding of Active Directory administration and integration
• Expert knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPN technologies
• Demonstrated ability to write clear technical documentation and management presentations
• Advanced troubleshooting skills utilizing event logs, System Internals tools, and performance monitors.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to various audiences
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
• Proven ability to think quickly and make sound decisions under pressure
• Experience managing multiple priorities in fast-paced environments

Preferred Qualifications

• Citrix virtualization experience, particularly with XenApp/XenDesktop/Virtual Apps and Desktops
• Microsoft certifications (Microsoft 365 Certified: Modern Desktop Administrator, Microsoft 365 Certified: Enterprise Administrator Expert)
• Experience with endpoint security solutions and management tools
• Knowledge of cloud-based infrastructure and services integration
• Experience with conferencing software administration (Zoom, Microsoft Teams)
• Familiarity with ITIL processes and service management frameworks

Personal Attributes

• Problem-solving mindset with strong analytical capabilities
• Customer-focused approach with commitment to service excellence
• Adaptable to changing priorities and technologies
• Self-motivated with the ability to work independently or as part of a team
• Excellent time management skills with ability to prioritize effectively
• Professional demeanor with strong interpersonal skills

This position offers the opportunity to play a crucial role in maintaining and optimizing our desktop environment while working with cutting-edge technologies in a dynamic organization.

The Offer

• 60-80/hr W2 pay
• option 401k
• W2 employee benefits

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