Quadient Content Developer

Key Responsibilities

• Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required).
• Collaborate with project managers, business teams, and technical teams to:
• Understand requirements.
• Define communication templates and associated logic.
• Develop production-ready templates, including:
• Variations and branding (logos).
• Data mapping: Understand source system data and how it correlates with communications.
• Build and maintain templates in Interactive:
• Consolidate multiple templates into a single base template.
• Implement rules and logic for dynamic content.
• Support testing activities:
• Answer questions related to template builds.
• Make necessary adjustments based on test results.

Types of Communications

• Behavioral Health (BH): Member and provider communications.
• Care Transitions: Member communications only (non-marketing).

Tools & Platforms

• Interactive / Quadient: Core platforms for template development.
• Workfront: Used for tracking progress (experience is a plus).
• Salesforce: Currently being sunset; may require limited collaboration.

Additional Details

• No coding required.
• Healthcare experience is helpful.
• Involves migration of communications from one platform to another, requiring strong understanding of end-to-end process.

What This Role Is NOT

• No direct work in Designer or automation development (handled by developers).
• No access to Designer; focus is on content and logic within Interactive templates.
• If locked out of certain configurations, work with IT to resolve.