Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Skills
customer service
Project Coordinator
end user support
Job Details
Responsibilities:
- Provides end user support for issue triaging, resolution, and prioritization for root cause analysis.
- Essential Job functions
- Triaging issues received via phone, fax, or email
- Classifying issues for further analysis of training needs, business process documentation, or system fixes
- Communicating resolutions to end users who have reported issues
- Managing any backlog of issues to timely resolution
Required Qualifications:
- Strong verbal and written communication skills
- Maintaining a positive attitude when dealing with difficult situations
- Ability to understand issue escalation responsibilities
- College degree or equivalent years of experience
Preferred Skills:
- Prior experience working with State government projects
- Prior experience working as a customer service representative
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.