Senior Genesys Cloud Developer (Certified)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

API
Amazon Web Services
Genesys
Information Technology
HIPAA
Python
Java
JSON
Management
Node.js
Debugging
Cisco

Job Details

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Job Title: Senior Genesys Cloud Developer (Certified)

Remote Contract (C2C/W2)

Location: 100% Remote (U.S. Time Zones Preferred)

Job Type: Contract C2C / W2

We are actively seeking a Senior Genesys Cloud Developer with 10+ years of experience in contact center technologies, specializing in Genesys Cloud IVR development and AWS integration. The ideal candidate is a certified Genesys Cloud professional with strong hands-on expertise in designing, developing, and optimizing IVR solutions, AI-driven voice bots, and cloud contact center architectures. This role is fully remote and offers an opportunity to work on high-impact digital transformation initiatives for enterprise clients.

Key Responsibilities:

Genesys Cloud IVR & Call Flow Development:

  • Design and build scalable IVR call flows using Genesys Cloud Architect.
  • Develop self-service solutions with DTMF, speech recognition, and natural language processing (NLP).
  • Configure and maintain Genesys Cloud Dialog Engine, IVR reporting, and routing strategies.
  • Integrate Amazon Lex for conversational AI experiences.

AWS & AI Integration:

  • Develop and deploy backend logic using AWS Lambda, integrating with DynamoDB, S3, API Gateway, and CloudWatch.
  • Build and manage secure AWS architectures for IVR and bot applications.
  • Use Amazon Polly for dynamic voice responses and text-to-speech capabilities.

Optimization & Operations:

  • Conduct thorough IVR testing, monitoring, debugging, and performance tuning.
  • Analyze IVR analytics and automation success metrics to continuously enhance the customer journey.
  • Work closely with CRM, telephony, and third-party systems for end-to-end integration.

Required Skills & Qualifications:

  • Bachelor s Degree in Computer Science, Information Technology, or a related field.
  • 10+ years of overall experience in contact center solutions with a minimum of 3+ years in Genesys Cloud.
  • Genesys Cloud Certification is required (e.g., Genesys Cloud CX Certified Professional).
  • Deep expertise with Genesys Cloud Architect, AWS Lambda, and Amazon Lex.
  • Proficiency in Python, Node.js, or Java for Lambda and backend logic.
  • Strong command of REST APIs, JSON, and cloud-native design.
  • Solid understanding of contact center operations, call routing, and omnichannel communication.
  • Ability to work independently and collaboratively in a remote, fast-paced agile environment.
  • Excellent communication and stakeholder management skills.

Nice to Have:

  • Experience with Twilio, Cisco, or Five9 contact center platforms.
  • Hands-on experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, CloudFormation).
  • Familiarity with HIPAA, PCI, or other regulatory compliance in IVR systems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.