W2 - Technician III (enterprise IT environment, installing computer hardware) - Onsite/Local

The client is looking for a Technician III.

Will close to submissions on 10/28/25 at 4:00PM CST.

Top Required Skills & Years of Experience:

- Minimum of 2 years' experience in an enterprise IT environment
- Minimum of 2 years' experience installing, configuring, repairing, and maintaining computer hardware
- Minimum of 2 years' experience performing work independently

- Knowledge of computer networking principals
- Knowledge of digital audio recording equipment

Interview Process: Remote interview via Teams

Duration of the Contract: 6/30/2026 with potential for extension

Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. The selected candidate will be working 100% onsite in Madison or travelling to sites throughout the state. See travel details below.

Summary Description:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. Specifically, the Field Service Technician - Contractor will service court customers throughout the state and will be based in Madison, Wisconsin. This position has five main areas of responsibility:

1) Provides maintenance and support for Wisconsin Court System software and hardware.

2) Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
3) Provides technical customer support to all court system employees and takes corrective action.

4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues.

5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Travel requirements will fluctuate based on time of year and CCAP's workload. This position is in person in Madison, WI, with a minimum of 75% statewide travel required.

License and/or Certificates Required:
Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin with overnights.

Contacts:
Works closely and on a routine basis with others in CCAP and the Wisconsin Court System including clerks of circuit court and county staff, the judiciary and their staff, county information technology and facilities staff, network administrators, court system department managers, and their staff and consultants.

Work Environment:
The Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably low noise levels. Travel to off-site locations is frequently required for installation and maintenance of computing equipment throughout the state, and will fluctuate based on work plans.

Physical Demands:
The Field Service Technician requires a significant amount of physical effort. Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds.

Additional details: Must be able to travel throughout the State of Wisconsin with overnights. Must have own vehicle and hold a valid driver's license. Mileage will be reimbursed at $0.51/mile from their normal place of work to the off-site location and return trip. Approximately 25-50%% of this position's responsibilities will be to travel in southeast Wisconsin and replace/repair equipment. The selected hire will be required to use their own vehicle and that vehicle needs to be big enough to carry computer hardware such as printers, scanners and monitors.