Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
SERVICE DELIVERY MANAGER
IT OPERATIONS MANAGER
CHANGE MANAGEMENT
PROBLEM MANAGEMENT
ASSET MANAGEMENT
RELEASE MANAGEMENT
INCIDENT MANAGEMENT
DESKSIDE SUPPORT
DESKTOP SUPPORT
SERVICE DESK
IT SUPPORT
TECHNICAL SUPPORT
CHARTS
REPORTS
Job Details
Title: Service Delivery Manager
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities
- Process definition and ownership.
- Primarily the below listed processes.
- Deskside Support & Service Desk experience are mandatory.
- (Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
- Should have in-depth knowledge of ITIL framework.
- Manage a team of 50-70 people (North America & Mexico)
- Identifies and creates solutions to solve issues and risks escalates to manager where required.
- Ensure seamless delivery of technology services within agreed SLA.
- Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
- Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
- Prepare, analyses and evaluate Data pertaining to effective operations controls.
- Excellent knowledge on Process Excellence and Optimizations
- ITIL Certificate Preferred