Program Operations Specialist

We are seeking a highly motivated and experienced Program Operations Specialist to support the daily operations of global scaled programs. The successful candidate will play a critical role in ensuring the smooth execution of program activities, working closely with cross-functional teams, vendors, and stakeholders to drive operational efficiency and effectiveness.

Key Responsibilities:

• Agency Operations Support: Provide day-to-day support for onboarded agency operations, including SOW management, payouts, contracts, and supplier management.
• Documentation and Communication: Maintain accurate documentation, guides, and trackers to keep vendors and stakeholders informed on priority products and program initiatives.
• Translation Vendor Management: Manage internal and external translation vendors for global programs, ensuring timely and high-quality deliverables.
• Inbox Monitoring: Monitor program inboxes to ensure prompt response to inquiries and requests.
• Contest Prizing Distribution: Manage the distribution of contest prizes, ensuring compliance with relevant regulations and policies.
• Webpage Hosting and T&Cs: Set up webpage hosting and terms and conditions for global contests, ensuring a seamless user experience.

Requirements:

• 10+ years of experience in program operations, project coordination, or a related field
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and deadlines
• Strong attention to detail and analytical skills, with the ability to identify and resolve issues
• Effective communication and interpersonal skills, with the ability to work with diverse stakeholders
• Ability to adapt to changing priorities and requirements in a fast-paced environment

Preferred Qualifications:

• Experience in vendor management
• Skilled in managing high-volume email communications
• Previous experience in a technology company