Overview
On Site
USD 25.00 - 30.00 per hour
Contract - W2
Contract - Independent
Skills
Technical Support
Computer Hardware
Network
Customer Service
IT Infrastructure
Backup Administration
ISO 9000
Data Migration
Microsoft Windows
Software Installation
Migration
Disk Encryption
Data Security
Bomgar
Remote Support
ServiceNow
Management
InSync
Backup
Recovery
Multi-factor Authentication
PKI
Virtual Private Network
Windows Imaging Component
PXE
USB
Communication
Problem Solving
Conflict Resolution
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Site Support Tech II to join our team in San Antonio, Texas. In this role, you will provide hands-on technical support for hardware, software, and network systems in a diverse environment. This is a long-term contract position offering an excellent opportunity to showcase your problem-solving skills and customer service expertise while supporting end users and maintaining IT infrastructure.
Responsibilities:
Requirements
Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Site Support Tech II to join our team in San Antonio, Texas. In this role, you will provide hands-on technical support for hardware, software, and network systems in a diverse environment. This is a long-term contract position offering an excellent opportunity to showcase your problem-solving skills and customer service expertise while supporting end users and maintaining IT infrastructure.
Responsibilities:
- Up to 70% travel required. Remote support as required.
- Windows 11 Migration: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users.
- Backup and Imaging: Help users configure backups, perform imaging using PXE and .iso drive imaging processes and restore data as needed.
- Data Migration: Transfer user profiles, files, and settings to the new Windows 11 environment.
- System Setup: Configure and optimize Windows 11 installations on individual computers.
- Application Installation: Install and configure necessary software applications.
- Post-Migration Support: Provide technical assistance to end-users both locally and remotely.
- Troubleshooting: Diagnose and resolve migration-related issues.
Requirements
Qualifications:
- Technical Skills:
- Proficiency in Trellix (FDE) and Trellix ePO for data security.
- Familiarity with Bomgar for remote support.
- Familiarity with ServiceNow for ticket management.
- Experience with Druva inSync for data backup and recovery.
- Experience with M365 including OneDrive and Teams.
- Understanding of multi-factor authentication (MFA) and public key infrastructure (PKI).
- Experience with VPN support and use.
- Experience with Windows imaging: PXE and USB imaging processes.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
- Team Player: Collaborate effectively with cross-functional teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.