Principal Software Engineering Manager

Dynamics 365 is Microsoft's suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable multi-channel contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.

D365 Contact Center is a robust application that leverages AI and extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Voice, Live Chat, and Social M essaging channels .

We are looking for a Principal Software Engineering Manager.

In this role for the Microsoft Dynamics Customer Experience Applications team, you will work with business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Y ou will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud-scale requirements, with the result being software that is used by individuals and businesses throughout the world.

• Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance

• Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team

• Pioneer the use state-of-the-art new technologies

• Leverage AI to improve engineering efficiency, build better features, and meet customer expectations

• Own quality , live site and devops for your code

• Lead code reviews to ensure all quality standards are met and by modeling best practices

• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint

• Develop software that empowers customers to optimize their business processes
• Identify the need for internal tools that improve the teams ' quality and productivity, and lead their implementation

Qualifications:

Required Qualifications:

• Bachelor's degree in Computer Science or related technical field AND 6 + years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.

• 3+ years' of direct people management experience.

• 5+ years' experience developing real-time , high-availability, low-latency distributed systems and services at global scale.

Other Requirements:

• Ability to meetMicrosoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience working with LLMs and RAG

• Experience delivering Dynamics 365 and/or Power Platform solutions

• Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud

• Experience in developing and debugging products and test code within REST and gRPC

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until July 1, 2025

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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