Overview
Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
(Workshops & Future-State Design)
ServiceNow Architect
Job Details
Job Title : ServiceNow Architect (Workshops & Future-State Design)
Location: Primarily Remote, Client is Austin-based
Duration: 12+ Months
Job Summary
We are seeking a highly skilled ServiceNow Architect with exceptional communication and facilitation skills. The ideal candidate will be able to lead workshops, guide business stakeholders through future-state design, and confidently own the room. This role requires someone who can translate business needs into a scalable ServiceNow architecture and provide strong technical direction for future delivery and execution.
Key Responsibilities
- Lead and facilitate high-impact workshops with business and technical stakeholders.
- Drive future-state design discussions and guide the business in defining strategic ServiceNow roadmaps.
- Confidently engage senior leadership and own the room during presentations and workshops.
- Translate business requirements into clear, scalable ServiceNow architectural solutions.
- Collaborate with delivery teams to ensure technical feasibility and alignment with architectural vision.
- Prepare detailed documentation including architecture diagrams, future-state models, and solution designs.
- Provide thought leadership on ServiceNow capabilities, best practices, and optimization opportunities.
- Support the end-to-end implementation lifecycle from design through execution (as needed).
Required Skills & Experience
- 8+ years of experience in ServiceNow, including architecture, design, and implementation.
- Proven expertise in leading ServiceNow design workshops, business engagement sessions, and discovery phases.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to articulate complex technical concepts to non-technical audiences.
- Strong understanding of ServiceNow modules, integrations, workflows, and platform capabilities.
- Experience developing high-level and detailed solution architecture documents.
- Ability to influence decision-making and guide organizations through digital transformation.
Preferred Qualifications
- ServiceNow Certified Technical Architect (CTA) or similar certifications.
- Experience designing enterprise-scale ServiceNow implementations.
- Background in consulting environments or large enterprise IT transformation initiatives.
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