Level 1 Technical Support - Medical - Contract - EST time zone

Overview

Remote
Up to $23
Contract - W2
Contract - 6 Month(s)

Skills

Windows OS
MS Server 2012
MS Server 2016
MS Server 2019
MS Server 2022+
Networking
Relational Databases
Oracle
Technical Support
HL7
Medical Device
DICOM
VMWare
storage
Cisco
Security+

Job Details

Job Description:

Seeking a technical support specialist for great opportunity within the medical industry. This is a 6-12 month contract with potential for perm. Position will be 100% remote, but must work East Coast hours 8-5. This will be a level 1 role, as part of a technical support center supporting medical devices and medical systems. A technical background and strong problem skills will be necessary.

************UNABLE TO SPONSOR OR WORK C2C*************

Responsibilities

  • Provide remote troubleshooting for software, hardware and network related issues for external customers
  • Collaborate with internal and external groups on solving more complex technical issues
  • Document problems in knowledge database
  • Maintain a high level of success with the team's Key Performance Indicators

Required Skills

  • Strong written and verbal communication skills, excellent phone manner.
  • Able to work in fast-paced, team environment.
  • Ability to make independent decisions based on interpretation of technology data and product knowledge.
  • Excellent organizational and multi-tasking skills.
  • Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+)
  • Experience with Networking
  • Knowledge of Relational Databases (SQL Server or Oracle)

Desired

  • Knowledge of Medical Device software, particularly radiology related
  • Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
  • VMware
  • Storage Solutions
  • Technical certifications (Microsoft, VMware, Cisco, Security +, etc.)
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