LOS Retail System Administrator

#1877 Retail System Administrator

Position Summary:
The LOS Retail System Administrator is a mid-level technical specialist responsible for supporting, configuring, and improving the retail loan origination platform. Key responsibilities include rule/workflow configuration, partner integration support, and troubleshooting live system issues. The ideal candidate will have prior system administration experience and a strong understanding of the consumer vehicle lending origination process. This role has a direct impact on the efficiency and success of lending operations.

Essential Duties and Responsibilities:

• Collaborate with both the Retail and Agile Project Teams to ensure system capabilities align with business requirements.
• Maintain in-depth expertise in the retail loan origination platform, including configuration, workflows, and integration points.
• Independently handle system changes, configuration updates, reviews, and production support with limited oversight.
• Document system changes, maintain accurate records, and contribute to code/system review processes to ensure accuracy and business alignment.
• Contribute to QA efforts by reviewing test scenarios, identifying coverage gaps, and providing insights during testing cycles.
• Ensure business processes comply with regulatory and operational standards.
• Design and maintain custom system integrations, including scripting logic and calculations using JavaScript or similar.
• Act as the technical lead when the Senior Administrator is unavailable, ensuring continuity in communication and support.
• Provide second-level support for internal and external users, resolving moderate system issues through effective analysis and collaboration.
• Perform other related tasks as needed.

Qualifications and Competencies

Required Experience:

• At least 5 years of experience in Credit/Funding within the consumer vehicle lending industry.
• Minimum of 2 years of experience as a System Configuration Analyst (or similar position) supporting lending systems in a related financial environment.
• At least 1 year of experience working in Agile/Scrum settings.
• JavaScript knowledge
• LOS (Loan Origination experience)
• API Schema Design (REST, SOAP)
• At least 1 year of experience working in Agile/Scrum settings.
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Education:

• High School Diploma or GED required.

Skills Required:

• Excellent analytical and troubleshooting skills.
• Skilled in documenting business logic and configuration setups.
• Intermediate experience using JIRA or equivalent tools.
• Ability to write logic and calculations within a loan origination system.
• Strong written and verbal communication skills, with a collaborative work style.

Preferred Qualifications:

• Bachelor’s degree in Business, IT, or a related field is strongly preferred.
• Prior experience as a team lead in credit or funding operations within a consumer lending environment is advantageous.
• Basic knowledge of API integrations/schema designs and interfacing techniques is a plus (REST, SOAP)
• XML and XPATH,  experience with process mapping tools such as Visio/MIRO/Nintex