Product Owner- Acqueon Dialer

Job Description:

• We are looking for seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management.
• The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns.

Mandatory :

• Acqueon Dialer platform experience
• Twilio integration or communication platform experience
• Healthcare industry background
  

Key Responsibilities

• Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
• Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
• Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
• Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
• Conduct and oversee UAT sessions with business partners to validate new functionality.
• Provide production support for incident resolution and defect management.
• Create and deliver professional presentation decks to communicate new or enhanced
• capabilities to business stakeholders.
• Leverage data to tell a clear, compelling story and support informed decision-making.

Qualifications

• Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
• Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
• Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.