Salesforce Product Manager

RESPONSIBILITIES
Strategic Planning and Leadership:
Develop and maintain product roadmaps for Salesforce and other enterprise
applications, aligning them with overall business strategy and goals
Lead regular stakeholder meetings to gather feedback, prioritize requests, and
communicate product updates
Develop and present business cases for new initiatives or major upgrades to
executive leadership
Stay current with industry trends, including AI and machine learning, identifying
implementation opportunities within enterprise applications
Product Development and Management:
Collaborate with technical teams on design, development, configuration, and
feature enhancements for all managed applications
Oversee end-to-end product lifecycle, including configuration, quality assurance,
testing, and deployment
Manage integrations between different platforms and technologies, ensuring
seamless data flow and functionality
Lead the creation and maintenance of comprehensive product documentation,
including user guides and training materials
Performance Optimization and Analysis:

Establish and track key performance indicators (KPIs) for each application to
measure success and drive continuous improvement
Conduct regular analysis on feature performance, user satisfaction, and overall
application efficiency
Identify and implement optimization opportunities to maximize ROI and user
experience
Team and Resource Management:
Oversee day-to-day execution, planning, and resource allocation for application
teams
Manage project backlogs and facilitate backlog grooming sessions with
development teams
Foster personnel development and maintain high-performance standards within
the team
Vendor and Stakeholder Management:
Participate in vendor management, including tool evaluation, contract
negotiation, and relationship management
Collaborate with data science and AI teams to implement advanced solutions
within enterprise applications
Coordinate with cybersecurity teams to ensure all applications meet security
standards and compliance requirements
Change Management and User Adoption:
Lead change management initiatives to ensure smooth adoption of new features
and applications across the organization
Facilitate knowledge transfer and training sessions for end-users and IT team
members
Continuously gather and incorporate user feedback to improve application
usability and effectiveness
Application Portfolio Management:
Oversee a diverse portfolio of enterprise applications, including but not limited to
Salesforce products, customer service platforms (e.g., Freshdesk), data backup
solutions (e.g., OwnBackup), and other critical business systems
Demonstrate flexibility and adaptability in managing various applications as
assigned, regardless of their direct relation to Salesforce
Quickly learn and become proficient in new applications as they are added to the
portfolio
QUALIFICATIONS
Recommended Salesforce Certifications: Administrator, Advanced Administrator,
Platform App Builder, Platform Developer I & II, Application Architect, System
Architect
Expertise in client-side (Lightning Web Component, JavaScript, HTML,
Visualforce, CSS) & server-side (Apex) expertise
Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).
Experience integrating Salesforce with third party systems via web services
(REST & SOAP, JSON & XML, etc.)
Familiarity with AI and machine learning concepts, particularly in relation to
Salesforce core and other enterprise applications

Knowledge of AI-powered features in Salesforce (e.g., Einstein Analytics,
Prediction Builder) and other enterprise applications
Experience with configuration of advanced features in Amazon Connect, Service
Cloud Voice, Einstein features, Tableau, chat bot, Retail Execution
Excellent verbal and written communication skills
Self-directed and comfortable working in fast-paced environments
Able to solve complex problems and offer new perspectives on existing solutions
Proficiency of Microsoft Office and product management tools (i.e. Atlassian
suite)
Demonstrated ability to lead and manage a team, including resource allocation,
successful onboarding, fostering professional growth, and maintaining high
performance standards through effective accountability measures
WORK EXPERIENCE
Minimum 7 years professional experience in Salesforce ecosystems
Minimum 5 years Salesforce Service Cloud experience and Sale CRM
Experience with Salesforce Lightning platform 5+ years (preferred)
Experience with Salesforce B2B Commerce Cloud (preferred)
Experience implementing new instances of Salesforce and other applications for
global implementation
Experience setting up and maintaining DevOps solution for multi-org code
release
JOB-RELATED EDUCATION
B.S. in Computer Science, Computer Information Systems, Engineering, Business
Administration, or another relevant field of study, or equivalent work experience.