Director of IT Service Management Operations

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

Collaboration
Process Improvement
Incident Management
Change Management
Problem Management
ROOT
Release Management
Continuous Improvement
Service Delivery
Information Technology
Computer Science
IT Service Management
Leadership
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Management
Service Management

Job Details

Title: Director of IT Service Management Operations

Location: Northeast Region (Onsite)
Employment Type: Full Time

Compensation:
Pay Range: $154000k-$220000K

Description:
Join a dynamic team as a leader in IT Service Management Operations.
Execute daily operations and governance of Incident, Change, Problem, and Release Management.
Collaborate with IT teams and stakeholders for process improvement and automation opportunities.
Ensure stability, reliability, and continuous improvement of IT services.

Key Responsibilities:
Lead and manage the IT Service Management Operations team, providing guidance and support.
Oversee processes for Incident Management to minimize business impact.
Manage Change Management processes for efficient implementation of changes.
Implement Problem Management strategies to identify root causes and prevent incident recurrence.
Coordinate Release Management activities for smooth software deployments.
Utilize framework principles to drive continuous improvement and service delivery.

Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 15 years of experience in IT Service Management in a leadership role.
Extensive knowledge and hands-on experience with framework principles.
Proven track record of leading and managing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Certifications in relevant areas are highly desirable.

Core Technologies:
Service Management Platform | Incident Module | Problem Module | Change Module | Release Module

Contact Information:
Nadine Ghabrial,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

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