Overview
$$37.27/hr on W2 ( No any benefits)
Contract - W2
Contract - 7 month(s)
Skills
Customer Service
Documentation
technical support
Communication Skills.
Problem Solving
Learning Management Systems (LMS)
network connectivity
Endpoint Security
Google Workspace Administration
Google Workspace for Education
Chrome OS Device Management
Google Admin Console
Chrome Management Console
Apple Products Support
Mac Support
Wi-Fi Troubleshooting
Device Imaging
Policy Configuration
Remote Management Tools
Web-Based Applications Support
Chromebook Deployment
Content Filtering
Job Details
Job Title: Technical Support Analyst
Location: Forsyth, GA Hybrid 3 days onsite, 2 days remote (after 6-month training period)
Interview: MS Teams
Job Description:
- Manage and administer the Google Chrome Management Console for all GDCI devices and users (Gmail, Calendar, Shared Mailboxes, Google Sites, etc.)
- Monitor the Google Workspace domain for usage, security, and storage metrics.
- Manage and monitor sync tools and schedules; ensure proper logging and email alerts.
- Configure, deploy, and update Chromebooks, extensions, and educational apps.
- Enforce device and user policies including content filters, sign-in restrictions, and security settings.
- Provide Tier 1 2 technical support for Chrome OS and Google Workspace for Education.
- Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
- Collaborate with instructional technology teams to ensure tool compatibility.
- Maintain accurate inventory records for Chrome devices and peripherals.
- Document support procedures, user guides, and troubleshooting steps.
- Analyze support trends and recommend process improvements.
- Monitor system performance, updates, and security compliance within Chrome environments.
Qualifications:
Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
2+ years of experience providing IT support or systems administration preferably in an educational setting
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices
Preferred Qualifications
Google Certified IT Support Professional or Google Certified Administrator
Experience with large scale Chromebook deployments
Familiarity with content filtering tools and device compliance reporting
Required/Desired Skills: | Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices | Required | 2 | Years |
| Providing IT support or systems administration in an enterprise environment. | Required | 2 | Years |
| Proficiency with Google Admin Console, Chrome Management Console and Google workspace | Required | 2 | Years |
| Proficiency in Apple products and Mac support | Required | 2 | Years |
| Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices | Required | 2 | Years |
| Experience supporting web-based applications and learning management systems (LMS) | Required | 2 | Years |
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