ServiceNow Platform Architect

Job Title: ServiceNow Platform Architect

Location: Remote

Posting Description

ServiceNow Platform Architect

To support our ongoing digital transformation, & foster innovation to drive towards sustained delivery in the most cost-efficient manner ServiceNow Platform Architect role becomes critical. This role will,

• play a crucial part to transition from APM to EA Pro, which involves evolving from a focus on individual applications to a broader strategy that aligns technology, business goals, and enterprise-wide processes.
• help in aligning IT and business objectives and ensuring that ServiceNow s capabilities are optimized across the organization.

What the day will look like

• Holistic Vision and Strategy Alignment: Establish a unified vision for the entire enterprise, ensuring that ServiceNow platform initiatives support overall business objectives rather than isolated goals. Creates an architecture roadmap that aligns with strategic priorities, enabling a cohesive transformation.
• Expertise in Frameworks and Standards: Platform Architect brings knowledge of established EA frameworks (e.g., TOGAF, Zachman), providing guidance in setting up structured processes, standards, and governance for technology and business alignment.
• Enhanced Interoperability and Integration: Unlike APM, which focuses on isolated applications, EA promotes a more integrated environment across business units. Platform architect will ensure seamless interoperability, helping to design systems that work together effectively, enhance data flow, and improve business agility.
• Risk Management and Compliance: Platform architects manage risks associated with complex system integration and data sharing. Implement robust governance practices, ensuring compliance with regulatory requirements across the enterprise.
• Optimize ServiceNow s architecture: Ensure that all ServiceNow modules and workflows align with our broader enterprise architecture and business goals.
• Drive platform utilization: Identify opportunities to use new features and modules within ServiceNow, such as ITSM, ITOM, EA (replacement of APM) and HR Service Delivery.
• Reduce reliance on external consultants: Develop in-house expertise and knowledge-sharing, reducing dependency on third-party resources and cutting associated costs.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve business goals.
• Drives standardization and standard process platform management, enabling focus on value delivery.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Enable rapid upgrades to new features and innovation that drive new value.
• Defines, guides, and supports the execution of technical governance processes.
• Helps develop standards and practices for maintaining the ServiceNow architecture model.
• Aids in developing standards and practices for maintaining the health of the ServiceNow platform.
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and standard process.
• Ensures platform alignment with the business strategy.
• Creates and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Resolves technical issues, including responding to defects.
• Participates in process workshops.
• Works closely with enterprise architecture team
• Aids in migrating configuration across instances.
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
• Work with teams to optimize delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.

Education:

• Bachelors/Masters in Computer Science or minimum years of experience.