Senior Chatbot/Voice Enablement Developer

Position: Senior Chatbot/Voice Enablement Developer
Location: Remote, Pennsylvania
Duration: Contract- 6 months with possibility of extending contract
Job ID: 173080
Full Time W2 with benefits

Job Overview:
We are seeking a highly skilled Senior Chatbot/Voice Enablement Developer to design and develop enterprise-grade chatbot and voice solutions. The ideal candidate will have expertise in Azure Bot Service, Power Virtual Agents, and integrations with platforms such as Genesys, Twilio, and Microsoft Teams. This role involves implementing and optimizing LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. The successful candidate will also ensure compliance and security, monitor performance, and collaborate with cross-functional teams.

Responsibilities:

• Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations (e.g., Genesys, Twilio, Microsoft Teams).
• Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
• Integrate conversational systems with internal platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
• Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
• Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
• Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.

Qualifications:

• 5+ years of experience in software engineering with 3+ years in conversational AI (chat and voice).
• Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs, and whisper/voice models.
• Strong backend development skills (Python, C#, REST APIs).
• Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
• Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
• Strong written and verbal communication skills in English.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $70 - $75

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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