Overview
Skills
Job Details
Job Title: ServiceNow HRSD Technical Consultant
Location: Seattle, WA/ Overland Park, KS
Duration: Long Term Contract
Open to: C2C (Corp-to-Corp) candidates
Job Description:
We are seeking a skilled and motivated ServiceNow HRSD Technical Consultant to join our IT/HR Technology team. This role will focus on the development, configuration, and customization of the ServiceNow HR Service Delivery (HRSD) module, driving seamless HR service experiences across the organization.
The ideal candidate will have strong technical expertise in HRSD, hands-on development experience, and a collaborative mindset to work with cross-functional teams.
Responsibilities:
- Design, develop, and implement solutions within the ServiceNow HR Service Delivery (HRSD) platform.
- Configure HR Case Management, HR Services/Topics, ACLs, HR Profiles/Criteria, Journeys, UI Builder, EC Pro, HRSD Lifecycle Events, and Content Management.
- Implement and manage PDF Document Templates and Employee Journeys through ServiceNow.
- Analyze business requirements and translate them into scalable ServiceNow HRSD solutions.
- Customize workflows, forms, UI policies, business rules, and scripts within the ServiceNow HRSD module.
- Integrate ServiceNow HRSD with external HR systems like Workday and SuccessFactors.
- Lead platform upgrades, feature rollouts, and module enhancements.
- Develop reports, dashboards, and database views for actionable insights.
- Create technical documentation, work instructions, and support materials for internal teams.
- Collaborate with HR and IT stakeholders to refine service processes and technology solutions.
Required Skills and Experience:
- Hands-on experience with ServiceNow HRSD modules and HR integrations (Workday, SuccessFactors, etc.).
- Strong knowledge of Employee Center / Employee Center Pro configuration and deployment.
- Experience with ServiceNow Mobile App for HRSD.
- Solid understanding of HRSD industry-specific use cases (utilities, telecom, healthcare, etc.).
- Expertise in building and customizing HR Agent Workspaces, Agent Chat, Lifecycle Events, Employee Journeys, and Reporting Dashboards.
- Strong problem-solving, communication, and documentation skills.
- Experience with ServiceNow integration tools (REST, SOAP, APIs).
Certifications (Required):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist HRSD
Preferred Qualifications:
- Previous experience leading ServiceNow HRSD projects.
- Familiarity with Agile methodologies and DevOps practices.
- Experience developing knowledge articles and user training content.
VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.
Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.
With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.
Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.
Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.
Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.