Voice Engineer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

AudioCodes
OVAC
voice

Job Details

Key Responsibilities

  • Configure and deploy new desk phones, assign phone numbers (DID), and manage call routing.
  • Integrate AudioCodes (or similar SBC) devices and manage OVAC/Operator Connect platforms.
  • Provision voice services in Active Directory, ensuring accurate user mapping and permissions.
  • Collaborate with network teams to support VLAN segmentation, QoS policies, and overall voice network design.
  • Diagnose and resolve voice-related issues troubleshoot call quality, voicemail, and connectivity problems.
  • Monitor voice system performance and implement enhancements to ensure high availability.
  • Maintain documentation including as-built voice configurations, routing plans, and SOPs.
  • Coordinate with vendors and internal IT across patching, firmware upgrades, and hardware replacements.

Candidate Qualifications

  • Education & Experience:
    • Bachelor s degree in IT, Telecommunications, or related field, or equivalent experience.
    • 3+ years deploying and supporting enterprise voice systems in converged data/voice environments.
  • Technical Skills:
    • Familiarity with AudioCodes SBCs, OVAC, Teams Phone System or similar platforms.
    • Strong Active Directory experience for user provisioning and DID assignment.
    • Understanding of VLAN, QoS, UDP/RTP protocols, packet traces, and call flow diagnostics.
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