Technical Advisor (Telematics)

Job Description

Join our Team as a Technical Advisor!

The Role:

The Technical Advisor (Telematics) plays a critical role in ensuring Toyota Material Handling North America's (TMHNA) forklifts and components comply with all regulations relating to wireless transmitters. This would include working with agencies such as the FCC and ISED (Canada) as well as various cellular carriers. This individual will contribute significantly towards achieving product certification and compliance by developing and executing comprehensive certification and compliance programs. In this position, the Advisor will be a technical liaison between TICO, JVs, third-party test labs, and cross-functional teams within TMH organizations, while providing related expertise and guiding the Regulatory Compliance Group to successful certification and compliance throughout the product lifecycle.

The ideal candidate should be comfortable operating as a Subject Matter Expert and disseminating information to technical teams and as needed, to the broader TMH organization. This individual may also be expected to report upwards to Regulatory Compliance Group leadership to relay relevant information and technical team updates requiring escalation.

This position is expected to manage the intake and dissemination of all relevant regulatory policies effectively and efficiently within the Company. As a critical subject matter expert for the Regulatory Compliance Organization, the role will involve supporting interactions with and recurring reporting to regulatory agencies.

What You'll Be Doing:

• Demonstrate and maintain a critical and in-depth understanding of the current and upcoming regulations.
• Support all aspects of compliance including requirements, risk assessments, design, testing, labeling, and remediation.
• Translate regulations to technical (i.e., product, process) and business requirements.
• Monitor changes to regulatory requirements, evaluate potential impact, and communicate relevant information to internal stakeholders, as appropriate.
• Distinguish between regulatory, process, product planning, and business risks to formulate and prioritize responses and risk mitigation in close collaboration with different departments.
• Lead process development and continuous process improvement activities necessary to remain compliant with different regulations.
• Formulate responses to queries from different agencies.
• Support the development and provide input to the training plan to ensure compliance with regulatory requirements.
• Develop detailed plans for regular audits at different departments to ensure compliance with regulatory requirements.
• Develop and maintain strategic and tactical partnerships with agencies.
• Maintain accountability for agency-related correspondence including applications, audits, and renewals for certification and listing programs
• Participate in and represent TMH in Industry Associations and standards development committees.
• Provide technical support to the corporate legal staff or outside legal counsel on possible product problems and claims.
• Maintain and enhance communication and collaboration among TMH, TINA, TICO, and regulatory agencies while ensuring privacy and compliance.
• Coordinate closely with cross-functional teams within TMH to ensure product compliance.
• Collaborate closely with the Company's Compliance group.
• Provide relevant technical support on TMH products, and policies to these inter-company teams.

What We're Looking For:

• Relevant post-secondary degree (e.g., Engineering, Environmental, Design, or similar field).
• Strong commitment to compliance.
• Experience working with cellular carriers (T-Mobile, AT&T, Verizon) on product certification.
• Strong Knowledge of FCC and ISED regulations.
• Proven track record of achieving successful compliance outcomes, remediating compliance issues, and supporting regulatory inspections
• Experience leading cross-functional teams and training team members.
• Strong research and analytical skills, with the ability to identify trends and make connections between regulatory compliance scenarios and TMH business priorities.
• Strong technical experience, capability of process mapping and improvement, and willingness to work hands-on in cross-functional teams to drive identified improvement initiatives.
• Ability to summarize technical issues.
• Strong problem-solving skills, and drive, with an ability to lead multiple projects and initiatives in parallel.
• Excellent communication, interpersonal skills, and ability to collaborate effectively on compliance topics with different departments.
• Self-motivated individual, passionate about creating sustainable change.

What Sets You Apart:

• Advanced degree in Engineering, Environmental, Design, or similar field.
• 5+ years' work experience in product certification or related field.
• Certification(s) in cyber security (CISSP, CEH, CISA, CISM, or equivalent)

Where and When You'll Work:

• Enjoy the best of both worlds with a hybrid schedule-collaborate in person at our Columbus, IN, office and work remotely two days per week

What Your Total Compensation & Benefits Package will look like:

Salary - $83,340 - $106,845 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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