Overview
On Site
Full Time
Skills
Service desk
Tier 2
Remote Support
Customer satisfaction
Service delivery
Customer service
Mobile devices
Computer networking
Active Directory
Microsoft Office
Switches
Network+
Security+
IT service management
HIS
Microsoft SCCM
Computer hardware
Microsoft Windows
Laptop
Printers
Management
Documentation
Administration
Microsoft Exchange
Routers
Firewall
VLAN
Wireless communication
Communication
Collaboration
Supervision
CompTIA
Microsoft
Cisco
Apex
SAP BASIS
Law
Innovation
Training
Recruiting
Job Details
Job#: 2019629
Job Description:
JOB TITLE: Desktop Support/Technician Level II
LOCATION: Onsite in San Antonio, Texas
ROLE TYPE: 6 month Contract to Hire
*In interested and qualified, please reach out to the technical recruiter, Nicole, at
POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to organizational standards. The individual will use his/her skills to preform the required job requirements to the organizations end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.
RESPONSIBILITIES:
REQUIREMENTS:
PREFERRED QUALIFICATIONS:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
JOB TITLE: Desktop Support/Technician Level II
LOCATION: Onsite in San Antonio, Texas
ROLE TYPE: 6 month Contract to Hire
*In interested and qualified, please reach out to the technical recruiter, Nicole, at
POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to organizational standards. The individual will use his/her skills to preform the required job requirements to the organizations end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.
RESPONSIBILITIES:
- Image PC's and deploy applications using SCCM
- Install, replace and configure hardware, as well as install and configure all standard business and engineering software
- Perform general user and copier location moves for existing setups
- Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
- Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
- Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
- Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
- Documentation of IT processes to be utilized by the Service Desk and technical teams where needed
REQUIREMENTS:
- Hands-on experience with imaging, deploying machines and troubleshooting
- Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products
- Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
- Professional experience in customer service
- Candidate must be detailed oriented
- Good communication and documentation skills
- Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
PREFERRED QUALIFICATIONS:
- IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.