Technical Support Analyst

W2 Only No C2C or third-party submissions will be accepted.

Job Title: Technical Support Analyst
Location: Hybrid Atlanta, GA (2 3 days onsite weekly, with flexibility as needed based on project demands)
Duration: Contract (Short-term contract through August, with strong potential for extension or conversion to full-time based on performance and business needs)  
Work Schedule: 40 hours/week, standard business hours, with availability for occasional after-hours support during critical periods

Job Summary:

CIMA Consulting Group is seeking an experienced Tech Support Analyst to join our client during a critical transition. This hybrid role, based in Atlanta, requires excellent customer service skills, strong technical expertise in Microsoft environments, and hands-on IT support experience. The ideal candidate will be comfortable working independently and collaboratively within a global IT support team. This opportunity offers strong potential for extension or full-time conversion for the right candidate.

Key Responsibilities:

• Monitor and respond to incoming calls, service desk tickets, email, or chat within established SLAs
• Provide desktop support to end users, including both Windows and Mac environments
• Set up hardware and software for employee use, including laptops, desktops, phones, and peripherals
• Install and support Windows OS, Microsoft 365, and related applications
• Configure and maintain Intune, Azure AD, and other Microsoft cloud tools
• Manage inventory of IT assets and coordinate with vendors for procurement needs
• Assist in resolving network connectivity and application performance issues
• Support conference room and AV setups (projectors, webcams, IP phones)
• Collaborate with the Director of IT and global support teams to uphold internal standards

Required Skills and Experience:

• 3+ years of experience in IT support or technical help desk roles
• Strong hands-on experience with Microsoft Azure, Microsoft 365, and Windows 10/11
• Solid understanding of SQL with the ability to troubleshoot and support related issues
• Exposure to Power BI, HTML, or CSS is a plus
• Familiarity with ITIL concepts; ITIL Foundation certification preferred
• Excellent communication skills and a customer service oriented mindset
• Ability to work onsite 2 3 days per week in Atlanta, GA
• Comfortable working independently and handling occasional after-hours support

Nice to Have:

• Experience with Intune, endpoint management, and ticketing systems
• Familiarity with global IT environments or experience working in a distributed support model
• Prior exposure to hybrid cloud environments and infrastructure support

CIMA Consulting Group is an Equal Opportunity Employer