Jesta ERP

Functional (Retail & ERP) -

• Strong hands-on in Jesta Vision modules (at least two of: Merchandising, Inventory/WMS, Store/POS, Order Management/Omni).
• End-to-end retail process knowledge: item onboarding, pricing & promotions, procure-to-pay, order-to-cash, store ops, returns, stock reconciliation, seasonal planning.
• Familiar with Home Furniture nuances: configurable products, made-to-order, special orders, delivery & installation, capacity scheduling, NDR/returns handling.

Technical -

• Proficiency in SQL (queries, joins, troubleshooting data issues).
• Experience with integrations: EDI (850/855/856/810), REST/SOAP APIs, SFTP/file drops, message queues.
• Comfort with log analysis, batch schedulers, and job monitoring tools.
• Exposure to reporting/BI (e.g., building extracts or validating KPIs) and Excel for analysis.

Roles & Responsibilities:

• Provide L2/L3 support for Jesta Vision Suite modules (Merchandising, Inventory/WMS, Store/POS, Order Management).
• Troubleshoot and resolve issues related to item setup, pricing, purchase orders, receipts, allocations, inventory adjustments, sales orders, returns, and transfers.
• Monitor and maintain interface queues, batch jobs, and integrations with eCommerce platforms, payment gateways, 3PLs, and finance systems.
• Execute minor enhancements, configuration changes, and data fixes with proper approvals.
• Collaborate with business users to gather requirements, prepare functional specifications, and coordinate with technical teams for solution delivery.
• Support patching, upgrades, SIT/UAT, and regression testing.
• Maintain SOPs, runbooks, and knowledge base for ERP processes.