Overview
On Site
$DOE
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 06 Month(s)
Skills
Microsoft Intune
mobile device deployment
Airwatch
Job Details
Hi
Hope you are doing great!
Our Fortune 500 client is looking for a Service Support Analyst to work on their project based out of Charlotte, NC / Onsite.
Job Title: Service Support Analyst
Location: Charlotte, NC / Onsite
Duration: 6+ Months
Job Description:
- The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
- Configuring and setting up mobile devices in alignment with the County's Evergreen Refresh program.
- Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
- Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
- Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
- Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
- Maintaining accurate deployment, inventory, and support documentation.
- Ensuring compliance with County IT security standards and best practices during all deployment and support activities.
Required Skills/ Qualifications:
- Hands-on experience with mobile device deployment and configuration, including iOS platforms.
- Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
- Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
- Strong organizational skills for managing device scheduling, tracking, and handoffs.
- Ability to work collaboratively in a team environment while providing excellent customer service.
- Strong attention to detail and commitment to IT security practices.
- Preferred Skills/Experience
- Prior experience with large-scale device deployment projects.
- Knowledge of County or government IT operations, policies, and security standards.
- Familiarity with device lifecycle management and e-cycling processes.
Required Experience:
- Hands-on experience with mobile device deployment and configuration, including iOS platforms. Required 3 Years
- Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Required 3 Years
- Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Required 3 Years
- Strong organizational skills for managing device scheduling, tracking, and handoffs. Required 3 Years
- Ability to work collaboratively in a team environment while providing excellent customer service. Required 3 Years
- Strong attention to detail and commitment to IT security practices. Required 3 Years
Please send your updated word format resume along with your best contact details to .
Looking forward to hearing from you.
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