IT User Support & Junior Network Specialist

We are seeking a motivated IT User Support & Junior Network Support Specialist to join our IT team. This hybrid role provides front-line technical assistance to employees while also supporting the administration of our network and infrastructure. It s an excellent opportunity for someone looking to grow from help desk/user support into broader IT and networking responsibilities.

Key Responsibilities

User Support:

• Provide first-line technical support for desktops, laptops, mobile devices and business applications
• Troubleshoot hardware, software and account access issues (Windows, Linux, Microsoft 365, Google Workspace).
• Manage user accounts, permission and equipment setups.
• Document support activity and maintain records in the IT ticketing system

Junior Network Support:

• Assist with monitoring and maintaining wired and wireless networks
• Support configuration and troubleshooting of switches, firewalls, access points, and VPNS
• Work with senior network administrators to deploy patches, updates and upgrades
• Help maintain network security by applying basic best practices and escalating alerts
• Assist with documenting network diagrams, standards and procedures

Requirements

Qualifications:

• 1-2 years of IT support experience (or equivalent technical training)
• Familiarity with Microsoft 365, Google Workspace, and basic networking concepts
• Working knowledge of Windows and Kinux operating systems
• Strong problem-solving skills with excellent communication and customer service

Preferred:

• CompTIAA+, Network+, or Equivalent certification
• Experience with help desk/ticketing systems
• Exposure to routers, switches, firewalls, or wireless networking equipment (Ubiquiti, Cisco, etc).
• Understanding VLANs, IP addressing, and basic cybersecurity practices

Compensations: We offer a very competitive wage and aggressive goal program. This includes 401k match, family health, dental, vision, life insurance and paid vacation