Overview
On Site
Full Time
Skills
Lean Methodology
Honesty
IT Infrastructure
Business Operations
Enterprise Networks
Reporting
Dashboard
KPI
Leadership
Project Documentation
Policies and Procedures
Version Control
Proposal Writing
Evaluation
Logistics
IT Operations
CPIC
Service Management
ServiceNow
IT Service Management
Microsoft Excel
Microsoft Power BI
Acquisition
Documentation
Budget
Finance
PMP
Workflow
Treasury
Security Clearance
FSA
Recruiting
Law
DICE
Job Details
Description
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.
Together, we know our people are our difference-for our clients and our colleagues.
Are you ready to:
MetaPhase is seeking an IT Operations Specialist with 10 years of experience supporting Federal IT infrastructure operations to drive service management, acquisition documentation, and business operations support for Treasury's enterprise network programs. This role ensures deliverables, financials, and reporting stay on track across multiple TENS workstreams.
What You Will Be Doing:
What We Need From You (Required):
Bonus Points (Desired):
Work Setup:
Clearance & Education:
Compensation:
Benefits & Perks:
At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability). We also offer a 401(k) with company match, FSA/HSA options, commuter benefits, and much more.
About MetaPhase
MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Best Places to Work
MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.
#dice
#LI-Hybrid
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.
Together, we know our people are our difference-for our clients and our colleagues.
Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Be the difference and make it happen?
MetaPhase is seeking an IT Operations Specialist with 10 years of experience supporting Federal IT infrastructure operations to drive service management, acquisition documentation, and business operations support for Treasury's enterprise network programs. This role ensures deliverables, financials, and reporting stay on track across multiple TENS workstreams.
What You Will Be Doing:
- Submit, track, and report on IT service requests, change tickets, and incidents in ServiceNow.
- Generate weekly liaison service reports, executive dashboards, and KPI scorecards for Treasury OCIO leadership.
- Maintain project documentation, policies, and procedures in SharePoint; ensure version control and quality.
- Assist with acquisition package development, risk logs, and proposal-evaluation artifacts.
- Coordinate cross-workstream meetings, logistics, and communications to keep stakeholders aligned.
What We Need From You (Required):
- 10 years supporting Federal IT operations, CPIC, or service management functions.
- Proficiency with ServiceNow ITSM, Microsoft Excel/Power BI, and SharePoint administration.
- Experience preparing acquisition documentation and budget/financial reports for Federal programs.
- Eligibility for High Public Trust (Tier 4) investigation; U.S. Citizenship required.
Bonus Points (Desired):
- ITILv4 or PMP certification.
- Experience automating workflows with Power Automate or UiPath.
Work Setup:
- Hybrid - Washington,DCmetro (2-3days/week onsite at Treasury HQ); remainder remote.
- Occasional (<10>
Clearance & Education:
- High Public Trust (Tier4); U.S. Citizenship required.
- Master's Degree Required
Compensation:
- Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 120k - 135k.
Benefits & Perks:
At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability). We also offer a 401(k) with company match, FSA/HSA options, commuter benefits, and much more.
About MetaPhase
MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Best Places to Work
- Washington Post Top Workplaces - 2022, 2023
- Washington's Business Journal's Best Places to Work - 2021, 2022
- Virginia Businesses Best Place to Work - 2021, 2022, 2023
- Northern Virginia Technology Council Top 100 Technology Firms - 2020
MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.
#dice
#LI-Hybrid
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.