Overview
On Site
USD 65,000.00 - 75,000.00 per year
Full Time
Skills
Collaboration
Reporting
Training
Customer Service
Help Desk
Technical Support
Shipping
FTL
Communication
Management
Problem Solving
Conflict Resolution
FOCUS
Attention To Detail
Point Of Sale
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Shipping Support Specialist to join our team in Lakewood, Colorado. In this role, you will provide exceptional assistance to ensure efficient parcel and freight shipping operations while supporting customers with technical inquiries. This position requires someone with strong attention to detail, excellent communication skills, and a problem-solving mindset.
Responsibilities:
Assist customers with inquiries related to parcel and freight shipping processes, ensuring timely and accurate resolutions.
Provide technical support for shipping software platforms, including ShipStation, EasyPost, WorldShip, and Freightview.
Manage and troubleshoot point-of-sale systems to ensure seamless transactions.
Collaborate with internal teams to improve shipping operations and address challenges in freight management.
Maintain detailed records of customer interactions and shipping data for reporting purposes.
Offer guidance on full truckload (FTL) and less than truckload (LTL) freight shipping processes.
Utilize organizational and time management skills to prioritize tasks and meet deadlines efficiently.
Identify and resolve shipping-related issues with attention to detail and accuracy.
Stay updated on industry trends and software advancements to support ongoing improvements.
Provide training to team members on shipping systems and best practices as needed.
Requirements
Minimum of 2 years of experience in parcel or freight shipping.
Proven background in customer service, help desk, or technical support roles.
Familiarity with major shipping carriers such as FedEx and other freight management systems.
Experience working with shipping software platforms like ShipStation, EasyPost, WorldShip, and Freightview.
Knowledge of full truckload (FTL) and less than truckload (LTL) freight processes.
Strong communication, organizational, and time management abilities.
Problem-solving skills with a focus on accuracy and attention to detail.
Familiarity with point-of-sale systems and their operations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Shipping Support Specialist to join our team in Lakewood, Colorado. In this role, you will provide exceptional assistance to ensure efficient parcel and freight shipping operations while supporting customers with technical inquiries. This position requires someone with strong attention to detail, excellent communication skills, and a problem-solving mindset.
Responsibilities:
Assist customers with inquiries related to parcel and freight shipping processes, ensuring timely and accurate resolutions.
Provide technical support for shipping software platforms, including ShipStation, EasyPost, WorldShip, and Freightview.
Manage and troubleshoot point-of-sale systems to ensure seamless transactions.
Collaborate with internal teams to improve shipping operations and address challenges in freight management.
Maintain detailed records of customer interactions and shipping data for reporting purposes.
Offer guidance on full truckload (FTL) and less than truckload (LTL) freight shipping processes.
Utilize organizational and time management skills to prioritize tasks and meet deadlines efficiently.
Identify and resolve shipping-related issues with attention to detail and accuracy.
Stay updated on industry trends and software advancements to support ongoing improvements.
Provide training to team members on shipping systems and best practices as needed.
Requirements
Minimum of 2 years of experience in parcel or freight shipping.
Proven background in customer service, help desk, or technical support roles.
Familiarity with major shipping carriers such as FedEx and other freight management systems.
Experience working with shipping software platforms like ShipStation, EasyPost, WorldShip, and Freightview.
Knowledge of full truckload (FTL) and less than truckload (LTL) freight processes.
Strong communication, organizational, and time management abilities.
Problem-solving skills with a focus on accuracy and attention to detail.
Familiarity with point-of-sale systems and their operations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.