Cisco Contact Center IVR Developer

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

MI
Marketing Intelligence
Customer Relationship Management (CRM)
Banking
Software Design
Migration
Optimization
Change Management
Project Implementation
Management
Quality Assurance
Testing
Acceptance Testing
Technical Support
User Experience
Customer Service
SANS
Computer Science
Information Technology
Cisco
Interactive Voice Response
Telephony
Communication
Collaboration
Supervision
Project Delivery
Application Development
Software Modernization
Process Outsourcing
IT Service Management

Job Details

Job description:-

Title: Cisco Contact Center IVR Developer


Location: Troy, MI (3 Days Onsite in a week)
Experience : 8 to 12 years
About the Opportunity:
We are seeking a highly skilled professional with experience of Cisco Contact Center IVR development, self-service, its implementation, migration and integrations. The ideal candidate will play a vital role in consultation, development, consolidation, implementation, migration and integration of IVR application. This individual must possess strong technical knowledge in Cisco IVR Contact Center product along with integration with CRM and banking applications etc.
Responsibilities:
  • Lead and contribute to the overall solution designing for Cisco IVR application consolidation and development.
  • Implementation, migration and optimization of Cisco IVR application, self-service and integrations.
  • Coordinate with internal teams and external vendors to streamline the implementation process.
  • Follow change management processes to execute the implementation steps.
  • Troubleshoot technical issues and fix issues during the implementation phase.
  • Perform end-to-end project implementation, ensuring adherence to timelines.
  • Oversee quality assurance processes to identify and address any issues during the implementation phase.
  • Perform thorough testing to ensure each function and feature is working as expected.
  • Participate in UAT with the customer to ensure the solution meets their expectations.
  • Provide post-implementation support for ongoing issues and deliver a positive user experience.
  • Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.
Qualifications:
  • Bachelor s degree in computer science, Information Technology, or equivalent.
  • Proven experience in Cisco IVR development, self-service, its implementation and integrations in Contact Center environment.
  • Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
  • Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
  • Self-motivated, muti-tasking and capable of working independently with minimal supervision.
  • Flexibility with work timings to align with customer s working hours and project delivery timelines.
Additional Job Details:

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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