Help Desk Analyst

Our West Michigan Client has a contract opportunity for a Help Desk Analyst. This is an entry level role ideal for a recent college graduate who has done some internships. The role is onsite in Grand Rapids and has potential to convert to full time employment.

• Deploy, update, inventory, and maintain computers and mobile devices using Microsoft Intune.
• Add, change, update, and delete software and their associated deployment packages within Intune.
• Serve as the first point of contact for IT support requests, resolving Tier 1 issues and escalating complex problems as needed.
• Facilitate end-user onboarding and training to ensure smooth adoption of IT systems and tools.
• Support computers and mobile devices, such as smartphones and tablets.
• Purchase, install, modify, and make minor repairs to hardware and software.
• Provide technical assistance and training for general computer use.
• Administer and maintain peripherals such as printers and scanners.
• Support videoconferencing and presentation systems.
• Support various software packages used by employees.
• Maintain computer hardware replacement schedule and order and deploy equipment as needed.
• Organization and maintained inventory of devices and technology accessories in tech storage room.
• Research, test, propose and demo (as appropriate) computers and related technologies.
• Work with outside vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
• Support physical desktop phones and the general administration of phone accounts.
• Participate in project meetings to discuss planning for infrastructure projects.
• Provide custom training and training documentation as needed or requested.
• Develop and maintain procedures and documentation.
• Participating in project and support activities as assigned.

• Windows 11 administration and support
• Microsoft Office Suite
• Remote desktop technologies
• Advanced Microsoft Outlook administration and support
• Zoom and/or Microsoft Teams video conferencing.
• Apple iPhone and iPad support
• Microsoft Copilot
• User and device administration within Microsoft Entra
• Cellular technology/cellular networks, including voice, data, and mobile wireless ("MiFi") devices.
• Network and Internet communications.
• VoIP telephone systems
• Microsoft Intune experience is a plus.
• Conditional Access Policies experience is a plus.
• PowerShell experience is a plus.

• Windows 11 administration and support
• Microsoft Office Suite
• Remote desktop technologies
• Advanced Microsoft Outlook administration and support
• Zoom and/or Microsoft Teams video conferencing.
• Apple iPhone and iPad support
• Microsoft Copilot
• User and device administration within Microsoft Entra
• Cellular technology/cellular networks, including voice, data, and mobile wireless ("MiFi") devices.
• Network and Internet communications.
• VoIP telephone systems
• Microsoft Intune experience is a plus.
• Conditional Access Policies experience is a plus.
• PowerShell experience is a plus.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.