Technical Support Specialist

Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Location: 2727 N Central Ave, Phoenix, Arizona 85004

Since 1945, U-Haul has been serving do-it-yourself movers. The U-Haul Alarm Center monitors burglary and fire system in U-Haul stores located across North America twenty-four hours, seven days a week. Our technical support team has a strong reputation for reliability, knowledge, and courteous service.

Current shifts available:

Monday - Friday from 8:30 AM - 5:00 PM

Technical Support Specialist Responsibilities:

• Providing remote assistance during the installation or repair of burglar alarm, fire alarm, and surveillance systems and equipment.
• Taking charge of each call and determining efficient paths to resolution.
• Responding to and handling technician concerns and inquiries
• Remotely obtaining surveillance camera footage for requests made by various internal departments.

Qualifications:

• Comfortable working in a professional corporate environment
• Dependable and responsible
• Confident in learning and navigating various computer programs
• Eager to learn
• Have no criminal record
• Do not abuse drugs or alcohol
• Customer service or technical support experience preferred

Compensation:

• Starting wage is $16.50 per hour. Annual reviews and increases based upon merit.
• Pay is bi-weekly

Education/Training:

• High School Diploma or equivalent

Work Hours:

• Full time
• Training is provided to ensure every member of our team succeeds.

Benefits:

• Health insurance/benefits (including medical, dental & vision)
• Subsidized gym membership (including paid fitness classes)
• Life insurance
• Employee Stock Ownership Plan (ESOP)
• Business and travel insurance
• Met Law Legal program
• MetLife auto and home insurance
• Discounts on Apple products, cell phone plans, hotels and more
• Commuter benefits program
• 401k options
• Paid holidays, vacation and sick days
• In-house cafe featuring options for all diets
• 24-hour physician available for kids
• Community volunteer opportunities

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.