Overview
Skills
Job Details
Key Responsibilities
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Install, configure, and maintain Windows desktop operating systems and applications.
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Manage user accounts, profiles, and permissions in Active Directory.
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Provide L1/L2 end-user support for hardware, software, and network-related issues.
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Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.
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Perform patch management, system updates, and security configurations.
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Maintain endpoint security, including antivirus, encryption, and compliance policies.
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Monitor system performance and implement improvements to enhance user experience.
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Collaborate with IT teams to ensure smooth integration of desktop systems with enterprise applications.
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Document system configurations, procedures, and troubleshooting guides.
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Assist in hardware/software rollouts, migrations, and upgrades.
Required Skills
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Strong knowledge of Windows 10/11 administration and troubleshooting.
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Hands-on experience with Active Directory, Group Policy, DNS, DHCP.
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Familiarity with Microsoft Office 365 / Exchange administration.
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Knowledge of endpoint management tools (SCCM, Intune, etc.).
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Basic understanding of networking concepts (TCP/IP, VPN, firewalls).
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Excellent problem-solving and communication skills.
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Strong customer service orientation and ability to work as a team player.
Preferred Skills (Nice to Have)
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Windows Server administration knowledge.
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Experience with scripting (PowerShell, Batch).
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Familiarity with ITIL processes (Incident, Change, Problem management).
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Certifications: MCSA, MCSE, or Microsoft 365 Certified.