Overview
Remote
On Site
USD 45,000.00 - 60,000.00 per year
Full Time
Skills
Production Support
Specification Gathering
Help Desk
Prism
Management
Dashboard
Budget
Project Planning
Requirements Elicitation
Quality Assurance
User Guides
Computer Science
Security Clearance
Communication
Service Level
SLA
Testing
Issue Resolution
Oracle
Database
SQL
PL/SQL
Appian
Salesforce.com
Robotic Process Automation
Project Lifecycle Management
Process Analysis
Training
Job Details
Responsibilities:
The successful Jr. Systems Analyst will provide end user production support for multiple government offices. The selected candidate will demonstrate an understanding of technical specifications based on business requirements and functional specifications. They will provide end-user help desk support to users of the following systems:
PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories
PSC OneView: A Salesforce-based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging
In addition, they will also assist in requirements gathering, performing application testing, and preparing technical and end user documentation for various system functionality, processes and procedures.
Requirements/Qualifications:
This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience. The selected candidate must be able to obtain and maintain a Public Trust clearance.
Required skills:
o Strong communication skills
o Ability to work both independently as well as within a team.
o Ability to follow directions, take ownership of work, and meet deliverables/deadlines.
o Ability to adhere to Service Level Agreements (SLA)
o Ability to understand complex federal processes
o Ability to analyze end-user needs and provide thorough resolutions
o Experience troubleshooting system issues, testing resolutions, providing feedback to escalation teams, and informing end users of issue resolution progress
Preferred skills:
o Oracle Database 11g+, SQL, PL/SQL
o Appian, Salesforce, or robotic process automation (RPA) development experience
o Experience with the project lifecycle development process (analysis, design, code, test, migrate)
The base salary range for this position is $45.000- $60,000 . This range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. For remote positions, the salary to be offered is geographic dependent
The successful Jr. Systems Analyst will provide end user production support for multiple government offices. The selected candidate will demonstrate an understanding of technical specifications based on business requirements and functional specifications. They will provide end-user help desk support to users of the following systems:
PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories
PSC OneView: A Salesforce-based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging
In addition, they will also assist in requirements gathering, performing application testing, and preparing technical and end user documentation for various system functionality, processes and procedures.
Requirements/Qualifications:
This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience. The selected candidate must be able to obtain and maintain a Public Trust clearance.
Required skills:
o Strong communication skills
o Ability to work both independently as well as within a team.
o Ability to follow directions, take ownership of work, and meet deliverables/deadlines.
o Ability to adhere to Service Level Agreements (SLA)
o Ability to understand complex federal processes
o Ability to analyze end-user needs and provide thorough resolutions
o Experience troubleshooting system issues, testing resolutions, providing feedback to escalation teams, and informing end users of issue resolution progress
Preferred skills:
o Oracle Database 11g+, SQL, PL/SQL
o Appian, Salesforce, or robotic process automation (RPA) development experience
o Experience with the project lifecycle development process (analysis, design, code, test, migrate)
The base salary range for this position is $45.000- $60,000 . This range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. For remote positions, the salary to be offered is geographic dependent
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.