Overview
On Site
Full Time
Skills
Enhanced 9-1-1
Testing
Knowledge Transfer
Call Center
Call-recording
Mitel
Reporting
Microsoft
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3010238
Job Description:
Mintel Ennginer
Remote
Mintel Engineer
Sample Tasks
Configure Mitel phones
Configure Mitel Ignite call center software
Make Mitel phone changes as tickets come in
Deploy Mitel phones to all sites
Troubleshoot Mitel phone issues
Adjust hunt groups
Assign new phone numbers
Support Mitel voice mail server
Troubleshoot daily issues that arise on Mitel phone system
E911 testing
Configuring MS Teams soft phones
Provide knowledge transfer to Met Council staff
Minimum Qualifications
Five (5) years' experience as a Mitel certified telephone engineer
Two (2) engagements lasting more than six (6) months as a Mitel professional
Desired Skills
Mitel Ignite call center certified
Mitel certified on MiVoice Business platform
Mitel certified on MiCollab platform
Mitel Certified on MiVoice Platform
Mitel experience with NuPoint voice mail server
Mitel experience on MiVoice Border Gateway
Mitel experience with Interactive call recording
Mitel experience with reporting features
Microsoft Teams telephone experience
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Mintel Ennginer
Remote
Mintel Engineer
Sample Tasks
Configure Mitel phones
Configure Mitel Ignite call center software
Make Mitel phone changes as tickets come in
Deploy Mitel phones to all sites
Troubleshoot Mitel phone issues
Adjust hunt groups
Assign new phone numbers
Support Mitel voice mail server
Troubleshoot daily issues that arise on Mitel phone system
E911 testing
Configuring MS Teams soft phones
Provide knowledge transfer to Met Council staff
Minimum Qualifications
Five (5) years' experience as a Mitel certified telephone engineer
Two (2) engagements lasting more than six (6) months as a Mitel professional
Desired Skills
Mitel Ignite call center certified
Mitel certified on MiVoice Business platform
Mitel certified on MiCollab platform
Mitel Certified on MiVoice Platform
Mitel experience with NuPoint voice mail server
Mitel experience on MiVoice Border Gateway
Mitel experience with Interactive call recording
Mitel experience with reporting features
Microsoft Teams telephone experience
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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