Desktop/ Help Desk Support

Overview

On Site
$60,000 - $70,000
Full Time
10% Travel

Skills

Technical Support
Helpdesk

Job Details

Desktop/ Help Desk Support
Fostoria, OH (4 days to Fostoria, OH AND 1 day to Novi, MI)
Contract
(Client will pay the expenses)

Strong communication skills
Be able to communicate appropriately
Inform in timely manner critical issues
Document proficiently the tickets attended

Technical and analytical:
Adept at providing computer support
Skilled in systems troubleshooting, installations and maintenance
Well versed in Windows environment (Windows 10 or others)
Customer-service and help desk skills
Ability to learn new software and hardware.
Active listening
Analyze technical issues.
Application support (basics)
Assess customer support needs.
Attention to detail.
Diagnosing hardware
Diagnosing software
Mobile Devices (configuring Gmail accounts, hard reset phones when needed)
Networks (basics, just to be able to follow instructions from the IT infrastructure team)
Redirecting Problems to Appropriate Resources (escalation)
Web Applications (basic use)
Web Support (basics)
Troubleshooting

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.