Overview
On Site
USD 25.00 per hour
Full Time
Skills
Video
Management
Law Enforcement
Remote Access
Remote Support
Proprietary Software
Computer Hardware
Documentation
Issue Tracking
Customer Service
TCP/IP
Virtual Private Network
VLAN
DHCP
Microsoft Windows
Computer Networking
ServiceNow
Bomgar
PASS
CompTIA
Cisco Certifications
Microsoft Certified Professional
Linux+
Linux
Windows PowerShell
Scripting
Virtualization
Hyper-V
VMware
HTTPS
SSL
TLS
Cellular
Technical Support
Dash Python
Job Details
Title: Technical Support Specialist II
Location: 100% Onsite - Allen, TX
Duration: 6 Months (Temp-to-Hire)
MAX Pay Rate: $25/HR
Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM
Start Date: ASAP - Candidates may have future time off planned, but extended leave or time off during the first 30 days is not acceptable.
Interview Type: Onsite interview required
________________________________________
Department Overview
This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division. The team provides technical support to public safety customers, including law enforcement agencies.
________________________________________
Position Summary
The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms. This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.
You will interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
________________________________________
Key Responsibilities
Provide remote technical support for proprietary software and hardware systems
Troubleshoot issues related to networking, connectivity, and system configuration
Install, configure, and test systems remotely
Maintain detailed documentation in ServiceNow ticketing system
Train customers on system usage and best practices
Escalate critical issues appropriately and follow department procedures
Participate in on-call rotation and monitor team chat for peer support
________________________________________
Must-Have Qualifications
High School Diploma or equivalent
3+ years of technical troubleshooting or customer service experience
2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
Strong knowledge of Windows OS and networking protocols
Experience with ServiceNow, Google Suite, Bomgar
Must pass CJIS background check (fingerprint-based, all 50 states)
________________________________________
Preferred Qualifications
Certifications: CompTIA A+, CCNA, MCSE, Linux+
Experience with:
Linux OS
PowerShell scripting
Virtualization (Hyper-V, VMware)
HTTPS, SSL/TLS protocols
Cellular network configuration, POE, NetCloud
Public safety tech support (body/dash cams, evidence software)
Location: 100% Onsite - Allen, TX
Duration: 6 Months (Temp-to-Hire)
MAX Pay Rate: $25/HR
Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM
Start Date: ASAP - Candidates may have future time off planned, but extended leave or time off during the first 30 days is not acceptable.
Interview Type: Onsite interview required
________________________________________
Department Overview
This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division. The team provides technical support to public safety customers, including law enforcement agencies.
________________________________________
Position Summary
The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms. This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.
You will interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
________________________________________
Key Responsibilities
Provide remote technical support for proprietary software and hardware systems
Troubleshoot issues related to networking, connectivity, and system configuration
Install, configure, and test systems remotely
Maintain detailed documentation in ServiceNow ticketing system
Train customers on system usage and best practices
Escalate critical issues appropriately and follow department procedures
Participate in on-call rotation and monitor team chat for peer support
________________________________________
Must-Have Qualifications
High School Diploma or equivalent
3+ years of technical troubleshooting or customer service experience
2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
Strong knowledge of Windows OS and networking protocols
Experience with ServiceNow, Google Suite, Bomgar
Must pass CJIS background check (fingerprint-based, all 50 states)
________________________________________
Preferred Qualifications
Certifications: CompTIA A+, CCNA, MCSE, Linux+
Experience with:
Linux OS
PowerShell scripting
Virtualization (Hyper-V, VMware)
HTTPS, SSL/TLS protocols
Cellular network configuration, POE, NetCloud
Public safety tech support (body/dash cams, evidence software)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.