IT Service Delivery Specialist (Only W2 Position)

Overview

On Site
$30 - $35
Contract - W2
Contract - 6 Month(s)

Skills

AirWatch
Android
Cisco Certifications
Cloud Computing
CompTIA
Computer Hardware
IT Service Management
IT Operations
ITIL
IOS Development
HIPAA
Help Desk
Microsoft Azure
Microsoft SCCM
Network
OS X
Operating Systems
Service Desk
Server Hardware
Telecommunications
Tier 1
VMware
Wireless Communication
Technical Support

Job Details

Title: IT Service Delivery Specialist (Only W2 Position)

Duration: 6+ Months

Location: Acton, MA

Position Overview:
The IT Service Delivery Specialist is responsible for supporting the daily IT operations of Insulet Corporation as part of the North America IT Service Delivery Team. This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the IT Service Delivery staff to improve productivity, quality of service, and customer satisfaction by providing Tier 1 and 2 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met. Based on workload and the evolving service delivery needs, the IT Service Delivery Specialist will provide support to both local and remote users across the company and provide related IT project assistance as required.
The ideal candidate will have experience working with highly automated, secure, managed, and scalable technical solutions enabling the IT Service Delivery team to focus on continuously improving end user technology experience.

Education and Experience:
ITIL v3 familiarity and experience a plus
ITIL Certification a strong plus
ServiceNow Certification a strong plus
Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple, etc) a plus
Strong understanding of secure endpoint management
Minimum Requirements:
1+ years of hands on ServiceDesk experience
Experience installing and troubleshooting Windows Operating systems
Experience installing and troubleshooting Mac Operating systems
Experience installing and troubleshooting applications across a variety of systems environments
Experience with Apple and Android mobile products and MDM provisioning
Experience installing and troubleshooting applications across a variety of systems environments
Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
Experience working with wired and wireless corporate networks.

Responsibilities:
Respond to requests for technical support or assistance from both local and remote users
Diagnose and resolve technical hardware and software issues and capture information via the helpdesk system (ServiceNow)
Support the enterprise IT needs of corporate, manufacturing, supply chain, R&D, customer care, and field sales users working locally and remotely in facilities throughout the US
Populate and publish Knowledge Base articles to facilitate user self service
Triage technical issues and escalate where required
Build and maintain services relationship with end-users and IT support vendor partners
Ensure all IT compliance activities (HIPPA/SOX404/GDPR) are being followed and assist with the gathering of control evidence as required
Support provisioning and deprovisioning of hardware and application access to users
Manage requests submitted to the Service Desk
Ensure requests are documented properly

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.