MS Teams SME

Job Role: Teams SME
Work location: NYC/ Scottsdale, AZ/ Omaha, NE/ Remote
Teams Engineer

Must-Have

1. Provide support on daily customer-initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer), and Audio conference services.
2. Understanding of Teams Licensing and Communication Credits
3. Troubleshoot and configure Teams, Channels, Private Channels, and their members.
4. Retention Policies, E-911 understanding, Device-focused troubleshooting
5. Configuring Messaging Policies, Meeting Policies, Delegations, and Calendar
6. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs, and base metrics
7. Teams Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize
8. Knowledge of Exchange, Entra, Teams, PowerShell, and associated Graph commands
9. Knowledge of App Centric Mgmt for Teams
10. Knowledge of API Registrations for Teams Apps, both Delegated and Application levels
11. Able to quickly work on executive-level issue escalations and provide an initial RCA within a reasonable time frame
12. Able to accurately test new features to an enterprise comfort level to raise a Change
13. Always be up-to-date on new Teams features and Security updates
14. Knowledge on 3rd Party App Integration, External Access, Federation, and Guest Accounts
15. Knowledge of Teams-related SharePoint / OneDrive areas.
16. PowerShell Scripting / MS Graph knowledge and understanding.
17. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
18. Responsible for handling Level 3 service requests and operational activities.
19. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service requests.
20. Coordination with different escalation teams during high-risk Incidents or Projects.
21. Adheres to engineering methodologies, standards, and leading practices.
22. Provide feedback regarding engineering methodologies and various user requirements.
23. Produce accurate, brief, and written documents tailored to audience needs and expectations.
24. Recommendation of process engineering and operational improvement initiatives, including automation tooling, service enhancement, including for vendors.
25. Execution of application environment tasks as required for incident resolution.
26. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
27. Respond to automated alerts on the health of systems.
28. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
29. Ensures all work is carried out and documented by required standards, methods, and procedures.
30. Root cause analysis and service improvement solutions.
31. Certifications (MS-700)
32. Flexible in shifting duty / Flexible in relocation