Overview
On Site
Depends on Experience
Contract - Independent
Contract - 1 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
desktop/laptop support
macOS
keychain
system integrity
FileVault
JAMF
Apple Remote Desktop
DeployStudio
Casper/FileWave
TCP/IP
DNS
DHCP
VPN
Job Details
Job Title: Desktop Support Engineer
Duration: Fulltime
Location: Boston, MA(Onsite)
We’re seeking a proactive Desktop Support Engineer to assist users across Windows, macOS, and iOS devices—especially those in Apple environments. You’ll troubleshoot issues, support software/hardware installations, and maintain seamless operations for our end users.
Key Responsibilities:
- Provide Level 1/Level 2 on-site and remote support for desktop, laptop, and peripheral issues across Windows and macOS platforms .
- Diagnose and resolve hardware, software, and network problems—e.g., FileVault, certificate/keychain issues, printers, VPN connectivity .
- Install, configure, upgrade, and patch macOS and associated apps (Office for Mac, Adobe Creative Suite, Zoom, etc.) .
- Perform imaging/deployment tasks, including building standardized system images using SCCM, JAMF, DeployStudio, and Apple Remote Desktop .
- Manage user lifecycle processes: onboarding, offboarding, access control, and account management in Active Directory and Apple environments .
- Guide and educate users through clear, empathetic communication—both verbally and in writing .
- Maintain accurate logs and documentation in ticketing systems like ServiceNow or Remedy .
- Escalate and collaborate with higher-tier teams or vendors as needed .
Required Experience & Qualifications:
- 5–8 years of desktop/laptop support in professional environments supporting both Windows and macOS .
- Strong hands-on experience with macOS (e.g., Catalina, Big Sur, Monterey), including FileVault, keychain, and system integrity .
- Familiarity with Apple deployment and management tools (JAMF, Apple Remote Desktop, DeployStudio, Casper/FileWave) .
- Experience deploying OS images with SCCM for Windows environments .
- Proficient with Active Directory, account setups, password resets, and group policies .
- Knowledgeable in basic networking: TCP/IP, DNS, DHCP, VPN, network printers .
- Skilled in troubleshooting hardware and peripherals including laptops, desktops, mobile devices, and printers .
- Strong customer-service orientation with excellent written and verbal communication
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.