Overview
Skills
Job Details
Role Description:
Understands Enterprise Content Management (ECM) / Content Services (CS) best practices, configuration, and deployment.
Operational Support - Provides daily support by responding to inquiries, ensuring processes run smoothly, and working to improve the end-user experience. Performs various operational tasks to improve workflow and system functionality.
Identifying Business Requirements - Determines business requirements and communicates them with specifications, reports, project plans, or other forms of documentation.
Analysis - Sources, compiles, and interprets business requirements. Performs analysis for accuracy and efficiencies, effectively communicates output.
Support - provides support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required. Manages and resolves technical issues while providing excellent customer service.
May assist in system, application, or product implementation and development. Escalates issues as appropriate.
Technical Proficiency - Utilizes knowledge to troubleshoot, develop, install, and configure the appropriate software. SQL and.NET programming proficiency SDLC Experience Windows server
OS System Testing - Evaluates usability through continuous monitoring, testing, and review of function processes. Identifies discrepancies and inefficiencies and assists in implementing recommended enhancements.JIRA, MS office, Agile, OnBase, DocuSign, Documentum, Kofax Capture, PowerShell, SQL, OpenText IDP,