UX Researcher

We are seeking a User Experience (UX) Researcher who is passionate about leading and applying a user-centered approach to product development, with a focus on research. Research insights are the foundation for solutions that ensure student learning. The UX Researcher will help guide product teams to build research-based solutions across print, web, and mobile curriculum experiences through collaboration with UX Design and Strategy, Product Design, Academic Design, Content Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.

• Embody curiosity and champion the voice of the user. Educate and communicate with teams and individuals about the power of user research.
• Align research to strategy and understand how to frame research plans that drive confident decision-making.
• Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis.
• Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
• Collaborate with UX Strategists and Designers and/or Product teams to translate user needs into tangible solutions.
• Triangulate and collaborate with product analytics and market research.
• Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
• Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy.
• Deliver user research findings to the Research Repository and support connections to the work with cross-functional teams.
• Motivate and manage yourself and your team members; possess a high degree of analytical ability and intellectual curiosity.
• Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams.
• Develop knowledge of competition and complimentary products, relevant to role.

• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.- knowledge about the appropriate method for different problems.
• Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback.
• Ability to define and use metrics to track qualitative data with tools like Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• 2+ years of work experience defining and executing User Experience Research activities as a member of a product/application development team.
• Ability and willingness to travel domestically up to 20%

• A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
• Demonstrated ability to effectively communicate across functional areas.
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.