Human-Centered Design Contractor

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL that is seeking a Human-Centered Design Contractor.

Summary:
We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to serve as the primary liaison between business and IT teams. This role is critical in ensuring the delivery of user-centric solutions that align with business objectives. The ideal candidate will bring deep expertise in HCD methodologies, facilitate collaboration, and guide project teams through research, design, and validation activities to improve user experience and business outcomes.

Responsibilities:
* Lead and conduct experience benchmarking, usability testing, and insight synthesis to validate design decisions
* Analyze user behaviors and channel performance to uncover opportunities for improvement
* Plan and execute qualitative and quantitative research activities, including interviews, surveys, and usability studies
* Create personas, journey maps, and service blueprints to articulate user needs and pain points
* Identify root causes of experience challenges and recommend actionable design solutions
* Co-create value models and experience blueprints in collaboration with cross-functional partners
* Facilitate design thinking workshops and collaborative sessions with stakeholders
* Develop and iterate on storyboards, wireframes, and concepts to visualize user journeys and potential solutions
* Align user needs and business objectives with technical constraints to drive practical, user-centered design outcomes
* Present research findings and design recommendations to business and IT stakeholders

REQUIREMENTS:
* Proven experience in Human-Centered Design (HCD), with a strong grasp of design thinking methodologies
* Expertise in both qualitative and quantitative research methods, including usability testing
* Demonstrated experience in Agile software development environments
* Excellent communication and collaboration skills, with the ability to work effectively with developers, product managers, and business/IT stakeholders
* Proficiency in Figma and experience developing low-fidelity wireframes and prototypes
* Knowledge of Information Architecture and its application to digital products
* Experience managing stakeholder relationships and navigating team dynamics
* Ability to synthesize insights into actionable recommendations that drive design and business decisions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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