Overview
Skills
Job Details
Title: Technical Writer (Only W2 candidates, NO C2C)
Duration: 6+ months
Location: Remote- US
Description:
- Aid in the creation of consistent, cohesive content.
- Help maintain standards and processes that support internal article creation
- Analyze existing documentation to determine usability, identify inconsistencies, and recommend and make improvements to ensure consistent formatting, language, and style
- Coordinate the review and approval of content by SMEs
- Continuously improve documentation by responding to and incorporating feedback from internal users
- Research, write, and ensure the accuracy of documentation for internal users supporting, developing, or operating the ServiceNow Platform
- Gather source content from subject matter experts to create highly technical, process documentation, troubleshooting guides, and system architecture references
Skills: In order to qualify for and be successful in this role, you should have:
Ability to establish priorities, work independently, and proceed with objectives without supervision
Ability to track content, set targets for milestones, and adhere to deadlines
Ability to evaluate an audience and effectively write documentation with the appropriate level of detail
Ability to learn highly technical processes quickly using effective interviewing techniques and reviewing of source content in a variety of forms
Experience synthesizing information gathered from multiple departments and business units
Experience authoring in DITA
Ability to obtain information through research, interviews, and experimentation
Ability to work with geographically distributed team members, engineers and developers
Excellent attention to detail and the ability to prioritize multiple projects in a fast-paced, changing environment
Self-direction, flexibility, and an eagerness to learn
Experience with Word to DITA conversion/cleanup nice to have
Education: Bachelor's degree in Journalism, English, Communications or related field plus a minimum 6-10 years' experience depending on job level