Senior Manager - Service Operations, B2B IT Displays

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

SAAS
EXCEL

Job Details

Title: Senior Manager - Service Operations, B2B IT Displays

Location: Englewood, NJ (Onsite)
Employment Type: Contract

Compensation
Pay Range:$27.44-$39.20/Hrs

Description
Oversee transactional operations for software and solution products.
Ensure accurate processing and accounting of purchases and payments.
Maintain records of purchase orders and communicate status to stakeholders.
Manage distribution and maintenance of licenses for content management solutions.

Key Responsibilities
Extract and manage open orders for installation, software services, and warranty services.
Coordinate with vendors to ensure order processing completion.
Generate regular reports on purchase orders across the department.
Process offline orders for key accounts purchasing directly.
Handle customer escalations regarding order status and payments.
Issue refunds with management approval.
Collaborate with partners to streamline order processes.

Qualifications
Process-oriented and data-driven mindset.
Strong leadership and collaboration skills.
Excellent soft skills and ability to deescalate situations.
Proficient in generic spreadsheet and diagramming tools.
Experience in cloud software product support preferred.

Core Technologies
Spreadsheet Software | Diagramming Software | Cloud Software

Contact Information
Onalia Gyamera,

Benefits
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here

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