NOC ENGINEER

SHORT JOB DESCRIPTION:

We are seeking skilled and proactive engineers with 2-3 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations.

Our primary objectives are:

Ensure maximum possible service availability and performance

Deliver premier customer service

Provide comprehensive support to our Engineering and other Operational and technical teams

These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI's networks and implement automated solutions to address common operational challenges efficiently.

RESPONSIBILITIES:

NOC Operations:

Using existing procedures and tooling, develop and safely complete network changes

Participate in operational rotations providing break-fix support

Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors

Provide on-call support services as needed, job duties are varied and complex, needing independent judgment

Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services

Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

TECHNICAL QUALIFICATIONS:

Networking:

Proficient knowledge in the following protocols: TCP, IPv4, IPv6, DNS, DHCP

Proficient knowledge in the following networking protocols: BGP, OSPF, IS-IS

Experience working with the following networking vendors/technologies: Arista, Cisco, Juniper, InfiniBand, routers, switches

Strong analytical skills and ability to collate and interpret data from various sources

Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly

Circuit management: ISP experience, troubleshooting WAN connectivity, optical networking, and WDM

Cisco and Juniper certifications are desired

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

Highly motivated and self-starter

Strong oral and written communication skills

Excellent time management and organization skills

Comfortable and able to deal with a wide range of issues in a fast-paced environment

Excellent organizational, verbal, and written communication skills

Experience with Incident Response plans and strategies

Experience working in a large ISP or cloud provider environment

Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role

Bachelor's degree is preferred with at least 2-3 years of network-related experience Automations/Scripting (Desired)

The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible

You will use automation to complete work and develop scripts for routine tasks GPU/RDMA (Desired)

Experience in GPU/RDMA network environments is highly desired

Experience with High Performance Compute

Experience with InfiniBand