Salesforce Program Manager (Sales Cloud & Service Cloud) Pharma Domain

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Salesforce.com
Program Management
Project Management
Customer Relationship Management (CRM)
Life Sciences
Pharmaceutics
PMP

Job Details

Salesforce Program Manager (Sales Cloud & Service Cloud) Pharma Domain

Location: Dallas, TX (Onsite)
Job Type: Contract
Industry: Pharmaceutical / Life Sciences

< data-start="291" data-end="318">Position Overview:</>

We are seeking an experienced Salesforce Program Manager with deep expertise in Sales Cloud and Service Cloud to lead enterprise-scale Salesforce initiatives within the pharmaceutical domain. This role will be responsible for driving strategic CRM transformations, enhancing field force effectiveness, and ensuring compliance in a regulated environment.

< data-start="696" data-end="726">Key Responsibilities:</>

  • Lead end-to-end Salesforce program management across Sales and Service Clouds, with a focus on sales digitization, field force enablement, and omnichannel service delivery.

  • Collaborate with commercial, marketing, and medical affairs teams to develop and execute CRM strategies tailored to the pharmaceutical sector.

  • Oversee design, configuration, and deployment of Salesforce features, including Lead-to-Order, Case Management, Knowledge Base, Lightning Console, Live Agent, and Einstein Analytics.

  • Ensure data integrity and adherence to regulatory frameworks such as HIPAA, GxP, and GDPR.

  • Manage external implementation partners, internal stakeholders, and cross-functional teams to ensure project success.

  • Drive user adoption and continuous improvement through structured training programs, analytics, and best practices.

< data-start="1646" data-end="1684">Required Skills & Experience:</>

  • 10+ years of overall program/project leadership experience.

  • 5+ years of direct experience managing Salesforce programs (Sales Cloud & Service Cloud).

  • Proven track record leading CRM transformation programs in the pharmaceutical/life sciences industry.

  • Strong understanding of healthcare compliance, data privacy, and regulated environments.

  • Exceptional communication, stakeholder management, and vendor coordination skills.

  • Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant, PMP) are a plus.

< data-start="2276" data-end="2297">Why Join Us:</>

  • Opportunity to lead strategic Salesforce initiatives in a top-tier pharmaceutical organization.

  • Collaborative environment with cross-functional business and IT teams.

  • Long-term onsite role in Dallas, TX with potential for extension.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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